Delete Your Gloora AI Account

This page explains how to delete your Gloora AI account — the account you use to sign in to the Gloora AI app and to app.gloora.ai — and what happens to your data when you do.

To delete your account, follow these steps:

1. Open the Gloora AI app, or go to app.gloora.ai, and sign in to the account you want to delete.
2. Select your profile picture in the top-right corner of the screen.
3. Choose Manage account.
4. Open the Security tab.
5. Select Delete account.
6. Confirm when you are asked to. Your Gloora AI login is deleted immediately and you will not be able to sign in again.

While signed in, you can also go straight to app.gloora.ai/dashboard/user-profile and open Security → Delete account.

If you are the owner of a salon, clinic, or spa workspace on Gloora AI, deleting your account also closes that workspace and starts the deletion of its data. This is described in full below.

If you have lost access to your account and cannot complete the steps above, email support@gloora.ai from the email address registered on the account, using the subject line Delete my account.

Please include the name of the business on the account so that we can locate it. We verify that a request comes from the account holder before acting on it. We acknowledge deletion requests within 5 business days and confirm completion within 30 days.

Deleting your Gloora AI account deletes the account itself and the personal data attached to it. It is a real deletion, not a deactivation or a freeze.

• Your login and profile — your name, email address, phone number, profile photo, and authentication credentials.
• Your workspace, if you are its only owner — the workspace is closed and permanently erased, together with its clients and their contact details, bookings and appointment history, staff records, services and categories, products and suppliers, expenses, messages and conversations, client notes, loyalty balances, memberships, wallets, gift cards, and stored device tokens.
• Your subscription — any active Gloora AI subscription is cancelled and no further charges are made.

If you are a team member rather than the owner of a workspace, deleting your account removes you and your personal profile from that workspace. The business keeps its own records, which belong to the business and not to your personal account.

A limited set of business records survives account deletion, because we are legally required to keep them. We do not use them for any other purpose.

• Financial and tax records. Invoices, payment records, and transaction logs that a business must keep by law are retained for the period the law requires — seven (7) years for tax and bookkeeping records under UAE Federal Decree-Law No. 8 of 2017 on Value Added Tax.
• Records under legal hold. Anything subject to an active dispute, regulatory investigation, or law-enforcement order is preserved until that hold is lifted.
• Anonymised statistics. Aggregated data that can no longer identify you or your business may be kept for analytics and product improvement.

Retained records are access-restricted and stored securely. Once the retention period ends, they are deleted or permanently anonymised.

• Immediately — your login is deleted, your session ends, and you can no longer sign in to Gloora AI.
• For 30 days — a workspace closed by its owner’s deletion is held in a closed state and is not accessible to anyone, so that an accidental deletion can still be reversed if you contact us. Nothing is charged during this period.
• After 30 days — the workspace and all of the records listed above are permanently erased from our production systems by an automated purge. Residual copies in encrypted backups are purged within the same 30-day window.

Records covered by the legal retention exceptions in the previous section are the only exception to this timeline.

If a salon, clinic, or spa uses Gloora AI to manage its bookings and you are its customer, you do not have a Gloora AI account. You can ask that business to delete your personal data, or email support@gloora.ai with the name of the business — no account is deleted in that case, only your personal data. Our Data Deletion Request page explains that process in full.

For questions about deleting your account or about this page, contact us at:

Gloora AI FZC LLC
AMC Boulevard-A Building, Ajman Media City
Ajman, United Arab Emirates
Email: support@gloora.ai

For how we collect and use personal data generally, see our Privacy Policy.