Refund & Cancellation Policy
Effective 11 August 2026
Cancelling
You can cancel at any time from Settings → Subscription → Cancel Subscription inside your account. There is no notice period, you do not need to call or email us, and you do not need our confirmation. Cancellation takes effect when you submit it, and we email you a confirmation automatically.
If the platform is unavailable and you cannot reach the cancel button, email support@gloora.ai — cancellation is effective on the date you send that email, not when we reply.
The free trial
The 7-day trial takes no payment details and does not convert automatically. Nothing is charged when it ends, so there is nothing to cancel and nothing to refund. To continue after the trial you actively choose a plan and enter payment details.
What happens to fees you have already paid
When you cancel, your subscription runs to the end of the period you have already paid for, and is not renewed. Prepaid subscription fees are not refunded pro-rata simply because you cancelled part-way through a period.
Usage charges are never refundable. SMS, WhatsApp, voice and AI usage is billed on actual consumption — once a message is sent or a call is made, the cost has been incurred.
When we do refund
Refunds are due where the reason is on our side. These entitlements come from the Terms of Service and each links to the clause it is drawn from:
| Situation | What you get | Clause |
|---|---|---|
| We discontinue a material feature of your plan | Pro-rata refund of prepaid subscription fees for the unused period, and you may terminate without penalty. We give at least 30 days’ notice first. | §3.2 |
| We materially breach the Terms and do not fix it within 30 days of your written notice | Refund of prepaid subscription fees for the unused period. | §15.7 |
| We terminate your account for convenience | Refund of prepaid subscription fees for the unused period. We give 60 days’ notice. | §15.9 |
| You object to a new sub-processor on reasonable data-protection grounds and we cannot accommodate it | You may terminate the affected Services without penalty and receive a pro-rata refund. | §9.7 |
| We launch a consumer marketplace and you consider it inconsistent with your commercial expectations | You may terminate without penalty and receive a pro-rata refund of prepaid subscription fees for the unused period. | §3.7(f) |
| You were charged incorrectly | We refund the amount incorrectly charged. Tell us within 30 days of the charge. | §11.7 |
Goodwill
Outside the situations above we may still issue a refund or credit as a goodwill gesture — for example if you were plainly billed for something you never used. This is at our discretion and is not an entitlement, but we would rather hear from you than lose you. Email support@gloora.ai.
Billing disputes
If you think a charge is wrong, tell us within 30 days at support@gloora.ai and we will investigate in good faith. We would appreciate the chance to fix it before you raise a chargeback with your bank — but nothing here limits your right to dispute a charge with your card issuer, or any statutory right you have that cannot be waived.
Your data after cancelling
You keep access to export your data for 30 days after cancellation. See Terms of Service §8.6 and our Privacy Policy.