1What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your experience.

2How We Use Cookies

We use cookies and similar technologies for:

Essential Cookies: Required for the platform to function (authentication, security, preferences)
Analytics Cookies: Help us understand how you use our platform to improve performance
Functionality Cookies: Remember your preferences and settings
Marketing Cookies: Track advertising effectiveness (only with your consent)

3Types of Cookies We Use

Strictly Necessary Cookies:

Session management and authentication
Security features (CSRF protection)
Load balancing

Performance Cookies:

Google Analytics (anonymized)
Error tracking and monitoring

Functionality Cookies:

Language preferences
User interface customizations

4Third-Party Cookies

We use services from third parties that may set their own cookies:

Platform Infrastructure: Our underlying technology platform sets cookies for session management, authentication, and security
Google Analytics (analytics)
Intercom (customer support)
Stripe (payment processing)

These third parties have their own privacy policies governing the use of such cookies. Platform infrastructure cookies are essential for the proper functioning of the Service and cannot be disabled.

5Managing Cookies

You can control cookies through:

Our Cookie Banner: Accept or reject non-essential cookies when you first visit
Browser Settings: Configure your browser to block or delete cookies
Opt-Out Links: Use third-party opt-out mechanisms (e.g., Google Analytics opt-out)

Note: Blocking essential cookies may affect platform functionality.

6Cookie Duration

Session Cookies: Deleted when you close your browser

Persistent Cookies: Remain until they expire or you delete them (typically 30 days to 2 years depending on purpose)

7Updates to This Policy

We may update this Cookie Policy to reflect changes in our practices or applicable laws. We will notify you of significant changes through our platform.

8Contact Us

For questions about our use of cookies, contact us at:

Email: legal@gloora.ai