Buyer’s guide · Walk-ins & turns · US, Canada, Australia
Nail salon software with a technician turn system
Gloora’s Turns screen runs the walk-in floor: clients wait on a list instead of being squeezed into the calendar, and each one goes to the technician your branch’s turn method says is next, with the reason for anyone passed over.
What a walk-in nail salon needs from a turn system
Who is really next?
On a busy Saturday, a paper list or someone’s memory decides whose turn it is, and the technician who was passed over finds out on payday.
A polish change is not a full set
Quick services and long ones take very different time. Counting them as equal turns makes the line feel unfair.
Walk-ins and bookings on one floor
A technician with a booked client in twenty minutes should not be handed a walk-in that will run over.
How Turns works, step by step
Choose the branch’s turn method
Pick the Turn method; every option shows a worked example before you save. Weighted turns count a quick service as part of a turn, and you decide what a requested client, a desk assignment or a pass is worth.
In the app: Settings → Branches → Turns
Put walk-ins on the waiting list
Add walk-in records the services the client came for and any technician they asked for; each client gets an estimated wait and how many are ahead. Where the branch allows it, clients add themselves by scanning a QR code at the door or tapping a tablet.
In the app: Turns → Add walk-in
Give the next turn, with the reasons
Give the next turn suggests who is next and lists every technician who was passed over and why: not working, on a break, not set up for the service, a booking coming up. A client with several services can be shared between technicians.
In the app: Turns → Give the next turn
Keep the floor in view
Floor now shows the average wait, booked clients running late and technicians behind schedule. The Technicians board shows each person’s place in today’s order, and a read-only TV board never shows phone numbers.
In the app: Turns → Floor now · Technicians
Pay it out correctly
A seated walk-in is paid, tipped and invoiced on their booking like anyone else; one tip can be split across technicians, and Payroll reads commission and tips from the same visits.
In the app: Collect payment · Payroll
What it costs a nail salon in the US, Canada or Australia
The US, Canada and Australia pay the Global list in USD, per location per month; there is no separate CAD or AUD price. Turns is part of the core platform on every plan; Payroll & Commissions is included from Premium.
| Plan (per branch) | Global, incl. US (USD) |
|---|---|
| Basic | USD 79 a month USD 790 a year (10 months’ price) |
| Premium | USD 129 a month USD 1,290 a year (10 months’ price) |
| Own Brand | USD 239 a month USD 2,390 a year (10 months’ price) |
| Add-on (per branch, a month) | USD | Which plans |
|---|---|---|
| Payroll & Commissions | USD 15 | Included in Premium and Own Brand. Paid add-on on Basic. |
- · Priced per branch, not per team member; the volume discount per location grows with the branch count.
- · Seven published markets: UAE (AED), Saudi Arabia (SAR), Qatar (QAR), Oman (OMR), Europe (EUR), Egypt (EGP) and Global (USD). Every EU country, Ireland included, pays the Europe list; any other country — the UK, Australia, Canada or South Africa, for example — pays the Global list in USD.
- · 0% commission on every booking, sale and payment.
- · VAT, or the local equivalent, is added at invoicing.
- · Messages are not in the subscription: they are paid per send from a prepaid messaging wallet.
- · 7-day free trial, no card needed, everything unlocked.
- · Prices from Gloora’s public pricing API (last changed 25 October 2026), read when this page was built on 26 October 2026.
Limits and honest trade-offs
- Everything on the Turns screen starts off; an owner or manager switches it on per branch.
- Turn rewards apply to walk-ins only; clients who ask for a technician by name, and online bookings, are never moved.
- The “your turn is near” text is SMS, which is US-only: it goes to US (+1) numbers of clients who ticked the SMS box, at 4¢ per 160-character part. In Canada and Australia, clients get WhatsApp and email.
- Card readers are switched on per workspace by Gloora. Clover and Run Payments readers are for US branches; elsewhere, ask about Stripe readers.
Questions buyers ask
How does Gloora decide which technician gets the next walk-in?
By the branch’s Turn method: round robin, first available, lowest turns, weighted turns, skill-based or manual. A technician who is not set up for the service is skipped automatically and shown with the reason.
Can clients check themselves in?
Yes, where the branch allows it: they scan a QR code at the door or tap a tablet, and appear on the waiting list with a self check-in badge.
Can we reward punctual technicians with turns?
Yes. Turn rewards (walk-ins only) give or take turns for punctuality, reviews, sales, rebooking and add-ons, with a daily cap; each rule has its own switch and worked example.
Can the turn list show on a TV?
Yes. A read-only TV board shows the order and never shows phone numbers.
Does it text clients when their turn is near?
In the US, a client who opted in can get a “your turn is near” text by SMS. SMS is US-only, so salons in Canada and Australia reach clients on WhatsApp and email.
What does it cost a nail salon in the US, Canada or Australia?
All three pay the Global list, per location per month: Basic USD 79, Premium USD 129, Own Brand USD 239; a year costs 10 months’ price. Turns is on every plan; Payroll & Commissions is USD 15 a month on Basic and included from Premium.
What if nobody can take a client?
Open the reason on the client’s row: it lists, technician by technician, why each one can’t take them, then suggests what to do — clock someone in, drop a service, share the client, or pick a technician anyway.
Run next Saturday on Turns
Start the free 7-day trial, switch Turns on for your branch and try every turn method with its worked example.
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